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ORDERS & GENERAL
How do I place an order?
You are able to order using our website in 4 simple steps.
1.) Select frames
2.) Add lenses (both blue light and prescription lenses are available for a surcharge)
3.) Add to cart
4.) Checkout using the platforms checkout page, inserting necessary identity and delivery details and you're all done!
How do I add in a prescription?
You are able to add in any prescription lenses you have received from your optometrist. Just copy the details from your prescription as listed into the chart on the frames selection page. If you are unable to upload it to the chart, no worries, just upload your prescription as a file and we will take care of the rest.
What does PD mean?
"PD" or "Pupilary Distance" is the distance between your two pupils in millimeters. Providing your PD is a must and you should double check your uploaded prescriptions for the PD number. If you don’t have it, you can measure it at home using a ruler or tape measure.
Oh no! I messed up my order!
No worries, accidents happen! Just shoot us an email at info@iceyeco.com and we will try our best to fix that up for you.
SHIPPING & DELIVERY (US ONLY)
How long does delivery take?
Because of the nature of our product, we need time to make sure that you get exactly what you need. Our times include curation, and delivery. Processing times may vary.
Standard Shipping: 21-28 days after processing.
Expedited Shipping: 10-15 days after processing.
OUR LENSES
Do you offer prescription lenses?
Yes! Just let us know what your script is and we will get that sorted for you :)
Do you offer progressive lenses?
Right now, we only offer single vision lenses on our site, however progressive lenses are coming in the near future.
Are your glasses anti-glare and/or anti- scratch?
Our standard prescription lenses are only anti-glare, but our blue light blocking glasses are anti-glare, scratch resistant, easy cleaning, and come with UV protection.
Do you offer transitional lenses?
As of right now we do not. Shoot us an email to let us know what you think we should add to our site next!
Do you have prescription sunglasses?
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If you are interested in a specific kind of lenses that our site may not offer, please feel free to contact our customer service team at info@iceyeco.com to see if we can get that custom order fulfilled!
For any other questions, please email us to speak to one of our customer service reps. Customer satisfaction is one of our main priorities!